The application has been sent

Our manager has already started the selection at your request

What to do if there is a flight delay?

November 17, 2021

Each passenger may experience such an unpleasant situation as a flight delay. Sparks Life invites you to familiarize yourself with the rights of airline customers in order to understand what to rely on in such a case:

  1.  All clients of classic, charter or low-cost flights have the same rights in the event that the flight is delayed. These rules are governed by primary consumer protection laws and industry-specific laws. For example, in European countries it is the EU Charter No. 261/2004. In addition, if you fly international flights, then you are protected by the Montreal Convention.
  2. The air carrier is obliged to provide you with information for what reason and for how long the shipment is delayed. For more information, you should contact the authorized representative of the air carrier.
  3. If the departure of the flight was delayed by an airline from the Russian Federation and you wish to file a complaint, do not forget to stamp the delay on your boarding pass or itinerary receipt. This is done at the information desk or at the carrier’s employee. In European countries, this seal is only required if you were not taken on board due to overbooking. When you reschedule your flight, you will receive a financial refund even without a stamp.
  4. In European countries, if you are late at your destination by more than three hours due to a delayed flight, the carrier company will indemnify you for damage in the amount of 250 to 600 EUR.
To receive the amount, you need to fill out a special form on the airline’s website.
The reimbursable finance includes penalties for late passenger delivery and a three percent penalty for delay.

Flight delay

  1. If you were on an international flight, compensation may be paid in accordance with the Montreal or Warsaw Conventions or EU statutes. The latter applies to flights within the EU countries (as well as departing and arriving there), provided that they are operated by airlines from Europe.
  2. Indemnification payments are made when the air carrier is responsible for the delay. It can be a malfunction of air transport or a delay in the plane. In the event that the delay occurs due to weather conditions, compensation is not required.
  3. In the United States of America, if a passenger did not get on board due to overbooking, but nevertheless was transferred to another flight, he is required to receive $ 1,350. This rule applies only when the passenger arrives at the destination with a delay of more than 60 minutes.
  4. If the flight is delayed for more than two hours, you must be provided with coffee, tea, water, more than four – hot food. Further, after every six hours of inactivity, passengers are offered hot food (at night every eight).
  5. Children under the age of seven and accompanying adults must have access to the mother and child room. There, the child can eat, sleep, play in a relaxed atmosphere, without the hustle and bustle.
  6. When the flight is delayed by more than 8 hours in the daytime (more than 6 hours at night), the passenger must be accommodated at the hotel.
Delivery by transfer to the hotel must be arranged by the carrier. In European countries, settlement occurs when the flight is postponed to the next day.
  1. If there is a delay in the flight, the passenger may well refuse the flight and receive the full amount for the ticket, even if it was purchased under a non-refundable offer. In the EU, it is possible to return finances with a delay of more than 5 hours.
  2. Having decided to cancel the flight and return the entire amount, the passenger is required to inform the air carrier about this. If this is not done, the airline will consider that you simply did not show up for the flight and will not return your finances.
  3. If the passenger is offered to fly on a flight of another company, they are not entitled to charge any additional funds. All costs are borne by the carrier, through whose fault the flight did not take off or was delayed.
  4. When a passenger flies with a transfer and, due to a delay in the first flight, does not get on the next one, they must be transferred to another connecting flight without compensation.
In case there were 2 tickets (even of the same carrier), you will have to solve this problem yourself.
To save yourself the hassle of waiting for a delayed flight, we recommend booking a private jet for your convenience and time savings

You may be interested

November 19, 2021

Travel to Botswana – Wild Safari

The Sparks Life company has embodied in this journey everything that can appeal to true connoisseurs of wildlife. On a safari, you can admire the picturesque landscapes, take amazing photos and get acquainted with the breathtaking flora and fauna of the South African Republic of Botswana. Travel program Our exciting adventure will last 7 days....
Read more
August 26, 2021

Group charter

Group charter – quick flight available to everyone Group charter is provided for the movement of large groups of people traveling with the aim of performing the set business tasks or recreation. This method of operational transportation will allow you to get and visit all sorts of events. These include: corporate parties; conferences; new product launch; big...
Read more
November 19, 2021

Sardinia one week yacht tour

Sardinia (Italy) CARLOFORTE – ALGHERO Travel plan: DAY 1 ARRIVAL You arrive at the airport of Cagliari (Sardinia, Italy), then get to the point of departure – the port of Carloforte (CARLOFORTE), which is located on a small island west of Sardinia. The journey to the nearest port will take about 40 minutes, and another...
Read more
August 22, 2021

Order a yacht in Tahiti

Tahiti – a beautiful island with a sea of ​​greenery and atolls, with a unique underwater kingdom that can cause delight among the most sophisticated drivers, and endless beaches, which mixed volcanic and coral sands. Tahiti is the largest island of French Polynesia. Having a volcanic origin, this land area is proud of its mountainous landscapes,...
Read more
November 17, 2021

Private jets rental

In a modern world, a private jets rental is no longer an unusual thing; this service has fallen into a habit of business people. Regular trips, even in business class, often cannot meet all the needs of exacting customers, so to provide additional comfort and save the valuable time for solving business problems, many people...
Read more
August 22, 2021

Rent a yacht in the British Virgin Islands

The most sought-after destination in the Caribbean where you can rent a yacht are the British Virgin Islands (abbreviated BVI). This is due to the complete absence of strong wind currents. Year-round nature pleases with a light breeze. To visit the paradise you will need to open a visa at the local office of the British Embassy...
Read more
August 26, 2021

Airplane rental – how to plan a vacation

Airplane rental – how to plan a vacation? Modern aviation offers a large number of private flights, ranging from a lightweight airport to heavy ships and business airliners. Are you planning to spend a weekend playing golf with friends, or do you urgently need to get to a business lunch in another country? We can...
Read more
August 04, 2023

Criteria for choosing a private jet

Modern passengers increasingly prefer to rent a plane rather than buying it or traveling by car. For the correct selection of the air cruiser, it is necessary to take into account a number of technical characteristics that determine its type: dimensions; passenger capacity; flight speed; the distance necessary to overcome from point A to point B;...
Read more
November 19, 2021

The best private jets in business aviation

The best private jets in business aviation. In any industry, options are usually offered for comparison to choose the best. And business aviation is no exception. In the modern air transport market, customers are offered many models from various manufacturers. Let’s take a closer look at the most popular aircraft used in business aviation, while...
Read more
August 26, 2021

Helicopter charter flights – save your time

Renting a helicopter is a fast, convenient and undoubtedly effective method of transportation. Sparks Life offers a large selection of aircraft that meet the most stringent reliability and safety requirements. Helicopter charter flights – save your time. Advantages of helicopter charters In the endless stream of a metropolis, a helicopter flight saves a lot of...
Read more
August 26, 2021

Organization of events in the open space

If you have a desire to hold a holiday non-standard, our company can offer the option of “organization of events in the open space” Can be used: any free territory in the park or manor; part of the coniferous forest or quiet promenade; recreation center or country club, whose owners take over part of the...
Read more
August 22, 2021

Aircraft rental

How to choose the cheapest private flight Aircraft rental worldwide. People say that the cost of private jets starts from five, ten, one hundred million conventional units, which is why even millionaires cannot afford the purchase and maintenance of such air transport. However, there is also positive information. It is believed that the purchase of...
Read more